Management Team

Team

A Diverse Team Committed to Excellence

Paul Johannsson

Founder & President

A seasoned industry leader with 20+ years in mortgage servicing, legal operations, and GSE strategy. Paul founded OLAF to bring innovation, compliance, and efficiency to firms nationwide.

Michael Messick, J.D.

Director of Legal Support Services & Strategies

An experienced attorney and mortgage-servicing executive with deep expertise in legal network management, compliance, and process optimization.

Sindy Garcia

Senior Manager of Billing Operations

Brings 15+ years of experience in billing, collections, and default operations, leading OLAF’s end-to-end billing performance with precision and accountability.

Monica Salgado

Senior Manager of Billing Production

A billing and accounting expert with 17 years of experience streamlining production workflows and financial reporting for large-scale legal operations.

Ashlee Schultz

Manager of Legal Support Services & Strategies / Senior Paralegal

Oversees litigation operations and legal compliance, leveraging a decade of experience managing complex portfolios and ensuring process integrity.

Lindsey Zamora

Manager of Billing Operations

Leads billing operations and client performance management, ensuring accuracy, efficiency, and compliance across all client portfolios.

Hazor Galindo

Supervisor of Collections

Brings 14+ years of expertise in accounting, treasury, and mortgage servicing, ensuring disciplined and compliant collections performance.

Paige Favaro

Supervisor of Legal Support Services & Strategies

Brings over a decade of experience in mortgage servicing, mediation management, and legal operations, including seven years at Dovenmuehle overseeing mediation and foreclosure portfolios.

Hillary Mathers

Supervisor of Legal Support Services & Strategies

Experienced in managing national attorney networks, legal operations, and performance compliance across foreclosure and bankruptcy cases.

Beatriz Reyes

Manager of Billing Production

A billing operations professional with 13 years of experience leading invoice production, collections, and client audit management with precision.

Sarah Allen

Team Lead, Billing Production

Ensures operational excellence through efficient billing production, automation, and quality control across legal billing platforms.

Tammie Henry

Team Lead, Billing Operations

A 20-year veteran in law firm billing and customer service, leading operations, client relations, and compliance-focused billing strategies.

Crystal Logsdon

Team Lead, Non-Routine Litigation Billing

Expert in mortgage servicing and process improvement, driving litigation billing accuracy and workflow efficiency across complex matters.

Christina Montanaro

Team Lead, Billing Production / Paralegal

Leads legal billing and client management with over a decade of paralegal experience, streamlining multi-department billing processes.

Tamika Davis

General Counsel (Merritt Webb Wilson & Caruso, PLLC)

An accomplished attorney with over two decades of experience in finance, contracts, and legal advisory for corporate and financial clients.